You will be treated with respect and as a partner in your care. Being a partner means you have responsibilities too.
- Ensure our patients have 24-hour access to medical advice.
- Aim for you to have access to a suitably qualified medical professional within 48 hours of your initial contact during surgery hours, or in an urgent case, the same day.
- Work in partnership with you to achieve the best medical care possible.
- Involve you and listen to your opinions and views in all aspects of your medical care.
- The prevention of disease, illness and injury is a primary concern.
The medical staff will advise and inform you of the steps you can take to promote good health and a healthy lifestyle. We would respectfully ask that you:
- Let us know if you intend to cancel an appointment or are running late.
- Treat staff with courtesy and respect. Reception staff may have to ask some personal questions to assist us in providing you with the best service
- Inform the practice staff of any alterations in your circumstances, such as change of surname, address or telephone number. Please ensure that we have your correct telephone number, even if it’s ex-directory.
As patients, you are responsible for your own health and that of any dependents. It is important that you adhere to information and advice given to you by health professionals, and co-operate with the practice in endeavouring to keep you healthy.
The Government has given the Health service quality standards which are the rights of all patients. While it is agreed that these standards are important, the Practice feels they are unachievable without the help of our patients.
You are asked to read this section bearing in mind that the Practice will keep the standards set if you will give it the opportunity to do so.
The Practice would expect patients to:
- Treat doctors and staff with courtesy
- Be punctual for appointments
- Remember an appointment is for one patient only
- Give reception notice if you are unable to attend your appointment
- Be patient if the doctor is running late
- Not request an out of hour visit unless it is an emergency which cannot wait until the morning.