New arrangements to improve GP access
Over the last several weeks we realise just how difficult it has been for patients seeking medical advice. We have discovered, however, that telephone and video consultations can play an important role in the slow return to "normality".
As we continue to cope with the Covid19 pandemic, Dunluce Family Practice will be introducing a new way of accessing GP services allowing patients to receive timely advice and to be seen whenever necessary within the bounds of safe practice.
From Monday 8th June you will be able to phone up, or go online, and book a slot to speak with one of the doctors who will call you back on the same day. You will also be able to request to speak with a specific doctor whenever that doctor is on duty. We will be offering more face to face consultations while maintaining safe practice with regard to avoiding virus transmission.
Our aim will be to respond, wherever possible, the same day whenever you have a health issue. We will post more details in due course.
in the meantime .........
A big thank you to all our patients for your understanding and forbearance. Your safety is our number one priority and, right now, that is best served by you staying away from the surgery. We will continue to provide the prescriptions you need as usual and by sending these to the local pharmacy of your choice. We will continue to provide the best care and reassurance we can through telephone consultations.
The photograph below shows some of the practice team during happier times at the Christmas party last year. With your co-operation and help we hope it will not be long before those happier times return. Stay safe everybody!
If you have questions about the Coronavirus pandemic, to avoid overloading the practice telephones, please go to the NHS direct website for up to date information -
You can also phone the NHS for advice on 111
Please read the information below carefully. It deals with the special measures we have put in place to combat coronavirus.
More detail about the outbreak can be found here.
Coronavirus Outbreak (Covid 19)
Due to the Coronavirus pandemic we have suspended all patient bookable appointments. This includes appointments bookable online and by telephone. DO NOT COME TO THE PRACTICE UNLESS YOU ARE ASKED TO DO SO BY A DOCTOR.
What do I do if I think I have the Coronavirus?
The first thing is not to panic. Most patients will have a mild illness and will recover within 7 – 10 days.
The usual symptoms are a raised temperature (fever) and a new dry cough. Some patients may also complain of flu like symptoms such as muscle aches and pains and “chills”.
If you experience these symptoms:
You and anybody in your household should isolate yourselves in your own home (to avoid spreading the virus) for 14 days.
You do not need to contact us for advice. You will not need a Coronavirus test. Make sure your fluid intake is adequate and take paracetamol for high temperature and muscle aches and pains.
DO NOT PHONE THE PRACTICE OR THE 111 help line OR Out of Hours unless you become very unwell.
DO NOT UNDER ANY CIRCUMSTANCE COME TO THE PRACTICE.
If you are better and have not had a high temperature for 2 days you can stop self-isolation the following day.
What if I get worse?
The infection may last several days and that would be usual. If you feel that your symptoms are getting significantly worse, have lasted more than 7 days or if you are experiencing breathing problems
then phone NHS helpline 111 in the first instance
If you are having difficulty getting advice, then you can phone the practice on (028) 90204218 or Out Of Hours.
In a medical emergency phone 999
DO NOT UNDER ANY CIRCUMSTANCE COME TO THE PRACTICE
If your condition has deteriorated significantly we may advise that you go to hospital.
We have also introduced the following changes to minimise footfall at the surgery to try and reduce the risk to patients and staff:
You will not be able to book a routine appointment as before. Instead, if you feel you have an urgent problem that requires a medical opinion, you can phone the practice (O28) 90204218 for a triage appointment. Please leave as much detail with the receptionist as you can. A doctor will phone you back.
You will not be able to collect prescriptions or repeat prescriptions from the practice. Instead we will send (or in urgent circumstances telephone) your prescription to a local pharmacist of your choice.
We will not be issuing sick certificates ( fitness notes) related to corona virus infection and self-isolation circumstances. The Government are introducing special measures to deal with this and you should discuss with your employer.
If you require a sick certificate for an ongoing condition for which you have consulted, we may arrange to send this to you by post.
Home visits to patients will have to be significantly curtailed. All requests for house calls will be triaged first by telephone and we will only make visits when we deem these to be clinically essential.
For reasons of safety we will not carry out visits to patients with respiratory problems who may have corona virus. Instead patients who have significant respiratory problems will be referred directly to hospital.
Thank you for your cooperation at this difficult time.
More detail about the outbreak can be found on the Public Health pages: https://www.publichealth.hscni.net/news/covid-19-coronavirus
Welcome to Dunluce Family Practice! "Bradbury Medical Practice" and the Kelly Practice" have now merged to form "Dunluce Family Practice". A special welcome to the patients of Bradbury Medical Practice who will be joining us at Dunluce Health centre.
We are excited about our new practice because it will allow us to provide all our patients with a wider range of appointments and services. However we ask you to bear with us as we sort out the organizational teething problems of the merger. In particular we apologise for the delay in sorting out the new website because we know many of you have come to rely on this for access to appointments and repeat prescriptions.
With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Advice about treating common ailments
Click on the links below for advice on how to treat some minor ailments yourself and when you may need to see the doctor.
Do I need an antibiotic?
Does my child need an antibiotic?
Common Cold and Flu-like Illnesses
Symptoms of cough / acute bronchitis
Caring for children with coughs
Treatment Room Refurbishment
Please bear with us while our nurses' Treatment Room is being refurbished over the next 3 months. In the meantime the treatment room has been relocated to room 8 where space is more limited.
Please note that if you want to see one of the treatment room nurses you need to make an appointment. This can be done through reception.
DURING THE CORONAVIRUS EPIDEMIC routine and non-urgent appointments are suspended - though the nurses will continue to see patients for essential procedures such as INR, Dressings and removal of stiches
If you are attending for a consultation with one of the doctors, and a treatment room visit is required, an appointment will be booked but this may not necessarily be on the same day. These changes have been necessary to manage the Treatment Room workload better and also to reduce patient waiting times.
Practice closed on Tuesday afternoons from 1pm
The practice is now closed on Tuesday afternoons from 1pm to facilitate staff training and development and administrative tasks.
In a MEDICAL EMERGENCY you can still phone the practice on 02890204218
Additional practice closure half days in 2020
We participate in the South Belfast Federation of Family Practices Training and Learning events. The practice will be closed for this additional training on the following upcoming dates:
TO BE CONFIRMED
New Lifestyle advice
We have added a new "Lifestyle" page to link you to some advice about the measures you can take to stay healthy. This month we are looking at sugar.
New local resource - if you have diabetes and are even thinking about pregnancy
You will find a lot of really useful information from local Northern Ireland people speaking about their experience of diabetes in pregnancy.
If you have already been pregnant and told you had Gestational Diabetes - you may find clicking on this link below useful.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
The health centre complies with current disability legislation.
|Reception:||90204218||for appointments, messages and general queries|
| Open between 11.00 and 15.00 (note you can also order on-line but need to register for this service)|
24hr Prescription line (answerphone)
|Test results:||90204324||between 11am and 12.45 only|
|Fax;||90204267||can be used 24hrs for prescription requests|
(Site updated 26/05/2020)